FRAGRANCES & FLAVORS

SAP HANA Platform Setup for SAP BW, including hardware and software, based on IBM X86 SAP HANA standardized packages. Deployment of 4 major instances of 512Gb, 1TB and 1.5TB ram appliance modules. Hardware and Software, services on Linux, SAP HANA layers including installation, patching, SAP BASIS, project management and coordination between IBM and SAP.Setup SAP HANA Backup and Disaster Recovery concept and architecture. Services were delivered by our SAP HANA certified resources.

SAP Business Warehouse Accelerator for SAP BW (SAP BWA). Cost based approach, little investment, strong results (increase BW reports performance up to 100 times). Setup support contracts for 5 years with SLA’s of 4 hours to rebuild the system

World-wide Workplace Security project with NEXThink over 8’000 licenses and 36 months.  IT services visibility (Who is using what service?), global IT costing estimates, proactive visibility (focus on discovery), cost reduction tracks (License metering, incident resolution down time, printing optimization,…), performance (failed connection, Service response time, Service Quality monitoring, ..),  IT security (abnormal behavior, security threats), Web analysis (Web & Cloud Module).

Strong KPI’s:

• Transformation project indicators
• Work place security (behavior study – Donwload, rough connection with other devices,..)
• Provisioning of NSSP (Nexthink Service Security Portal) with 250 security checkpoints
• Internet Out-going abnormal bandwidth traffic

CA UIM Monitoring solution: outsourcing, system and application monitoring As A Service. Deploy CA UIM monitoring platform to cover all heterogeneous applications including SAP and providing performance, KPI’s and monitoring overview of all concerned application into customized dashboards.

ServiceNow: setup, customizing and development for the Contract Management module. Cover Service costing approach and Contract management module.

TRANSPORTATION

IT Infrastructure and Architecture renewal, including servers, storage (SSD SAN with advanced backup and replication functionalities like Flashcopy, Turbo mode), Ethernet and network (Cisco and Fortinet), VPN solution, hardware and software setup, VM replication with Veeam. A full A to Z solution provided with strong professional services including project management and high satisfaction of our customer.

SAP Security with ONAPSIS: deploy SAP Security monitoring with ONAPSIS X1 in Audit and service mode. Detect and analyze SAP security threats in ECC and RFC connections. Setup major and critical actions to align the SAP security with best practices and company policies including corrective steps. Adapt system configuration, user access, and all related SAP security issues.

SAP ABAP Development: develop SAP ABAP Based application, new programs, corrections, performance optimization and adaptations for several hundreds of programs.

SAP Security & GRC support and change management activities. SAP Security concept review, roles alignment, user authorizations, segregation of duty (SOD).

SAP BusinessOne: Transportation solution for SAP BusinessOne (order management vendors to carriers). A software solution developed by AGENTIL Group as a SAP BusinessOne certified Add-On.

IT Service Management services for CMDB: audit, setup and align CMDB on existing ITSM solution, supervise and manage the internal project, deliver services for setup and integration of the CMDB at the customer site.

SAP Outsourcing support contract over 36 months: We provide SAP BASIS, ABAP, Security and functional services to a well known global transportation company based in Geneva, covering ECC (All-In-One customer). AGENTIL delivers a full outsourcing contract on SAP with SLA’s, our ServiceNow application as the support front-end platform with a dedicated service catalog designed for the customer. All services are delivered from our SAP Competence Center in Geneva, remote and on-site. We deliver services to this customer since 3 years.

TEXTILE PRODUCTION

SAP BusinessOne Production for textile production industry. This company based in “Valais” is producing knitting machines for EMEA and ASIA market. The R&D is located in Switzerland and is dedicated to prepare the industrialization of the knitting machines for Worldwide markets. SAP BusinessOne has been selected both in Switzerland and China to cover the full production process and deliver enterprise services like finance, logistic, etc.

SAP Support and E-shop: we have provided SAP outsourcing services including e-shop portal to this well-known SAP customers based in Switzerland. Based on SAP Outsourcing contract running 24X7, including workplaces and all IT related hardware and software application, we have setup a strong relationship with the business to understand the challenges. 

BANKING CUSTOMERS

IT Infrastructure and Application monitoring with CA UIM: setup CA UIM for more than 1’500 servers, 35 standard applications, 25 “in-house” application, developing specific probes (agents) for bank core and critical applications. Integrate several products like IT Service Management tool, advanced network monitoring tool and existing specific monitoring sets. Run a full deployment project in 3 months, production go-live in less than 6 months, designing the full architecture and setting up the monitoring servers on VMWare, with Backup and Disaster Recovery landscapes. Within that project, around 50 different probes have been delivered and setup and the internal monitoring team has been trained in less than 7 days. Thanks to CA UIM, the customer is fully independent to manage, setup, control and change his own monitoring environment. Since 2011, we have delivered few major upgrades while each upgrade consumes less than 3 days including project management and documentation.

IT Application and infrastructure monitoring with CA UIM: cover the full IT monitoring, including dashboards and specific applications and integration with Microsoft SCOM. Monitoring of Legacy software with a strong ROI and integration capability in supervising and integration dashboards like Lotus applications, email and databases, AS/400 but also sharepoint, Citrix, Microsoft, …

Global Bank account using CA UIM with a World Wide scope for more than 25’000 servers: follow up of CA UIM subjects, strategy and technical aspects. Setup training sessions, critical issues management.

SAP Finance security alignment: we delivered SAP security services for roles and security concept, aligning the security rules, designing specific security goals and assessing the critical application usage in the Finance and Controlling modules of SAP ECC.

SAP Finance security audit and assessment using ONAPSIS X1 (now OSP): AGENTIL has delivered audit services against hacking and internal security holes to banking SAP customer using FI/CO and HR modules. We used OSP X1 in its Audit service mode (now named OSP and setup as a full 24X7 SAP Security monitoring tool) to provide a deep analysis of SAP security including Black and White box approaches. 

SWITZERLAND TOWNS

SAP Outsourcing support contract over 12 months: We provide SAP BASIS activities with on-site and remote services to a local entity located in Geneva. Our services are delivered by dedicated resources with backup and from our SAP Competence Center in Geneva). We support the full SAP landscapes of our customer in a fixed price, covering incident and change management. This contract is renewed on a monthly based.

SAP Security services: we have delivered SAP Security concept and role alignment activities to this local entity with a fix price approach and 30 days project based setup. All SAP security aspects have been changed and aligned to prepare the financial audit and ensure the customer security compliance with success.

UNIX and Linux Support activities: provide UNIX, Linux support with internal team of the customer. Define project and support targets and assist the customer to maintain the operational tasks of its infrastructure.

SAP Security services, including audit and compliance with ONAPSIS X1: provide SAP audit services based on ONAPSIS X1 software acquisition (now named OSP). Deliver audit services and provide SAP security alignment activities based on X1 reports.

SKI AND SNOWBOARD INDUSTRY

SAP BusinessOne international customer, creating, building and producing Snowboards and skis for a local and global market. Build a full outsourcing coverage in the ski industry, covering workplaces and ERP activities as well as floor shops, retail and all business related IT applications and infrastructures. Provide Cloud based solution to host SAP BusinessOne and multi company coverage on SAP BusinessOne to consolidate the group revenues.

SAP ECC Security audit for a Ski maker industry located in France, covering all SAP Security audit and role alignment aspects.

INK LEADERS

AGENTIL has delivered more than 65 projects for this Ink industry leader during almost 9 years, building the Worldwide SAP architecture, setting up the full backbone IT architecture, infrastructure, Backup and Disaster recovery solutions. We have delivered SAP and IT Outsourcing services with full customer satisfaction, covering 24X7 IT, Sharepoint, SAN, Backup and DR, SAP BASIS and Security services, applying OS, DB, SAP patches, providing week-end and escalation management services, organizing internal and external providers.

Provide SAP modules services like FI/CO, SD/MM, Security, BO, BODS, ABAP, BW/BI

Setup a complex and efficient Backup solution for more than 800 backup jobs and operate 24X7 in collaboration with the customer team.

Setup a SAP Output Management solution (LRS VPSX, US Software) for global use, covering SAP specific document management and transformation.  Setup and support the full solution in collaboration with the customer.

Deliver a full CA UIM monitoring platform, running 24X7 with clustered architecture, including SAP monitoring with SLA’s, KPI’s and dashboards, linked to the customer ITSM tool. Setup and support the full solution in collaboration with the customer.

Deliver SAP Automated refresh solution through our Libelle software solution to refresh the ECC landscape. Delivers corresponding services to setup and support the solution

WATCH MAKING INDUSTRY

AGENTIL is providing solutions for Watch industry since 2006. We have delivered more than 350 projects since 10 years, covering Core IT activities like IT architecture and Infrastructure (IBM, HDS, CISCO, VMWare, Veeam, CA UIM for monitoring solutions and specific hardware and software solutions. Since most of the major Watch companies are running SAP Business Suite, AGENTIL is providing his SAP business services on SAP Technology, development and Functional layers.

Some of the main activities we have delivered in the Watch Industry:

IT Architecture: deliver full IT architectures for customer applications in the Watch Industry segment (SAP or non-SAP applications). Provide server, storage, backup, disaster recovery, monitoring and hosting solutions, including Switzerland Cloud based solutions for Platforms (Platform As A Service), Solutions (Software As A Service), Applications (Application As A Service like SAP BusinessOne, SAP All-In-One, SAP ECC, SAP IDES) and BAAS (Backup As A Service).

SAP Architecture and SAP BASIS services

1. Activities: sizing, design, building, setup and operations for several Watch Industry companies running SAP ECC, BW/BI, SRM, CRM, APO, XI/PI, HR/HCM, SSM
2. Scope: from 50 SAP users (SAP All-In-One, SME market) to 10’000 SAP users (World-wide)
3. Deliverables:
   1. SAP Audit, architecture study and analysis, design and SAP Sizings, SAP Client/mandant strategy. Deliver A to Z SAP architecture Solutions, including hardware based or fully virtualized environments, on Windows, UNIX (AIX/HPUX), Linux (Redhat, Suse), covering databases like MSSQL, Oracle (RAC also), DB2, SAPDB and SAP HANA).
   2. Provide hardware, software and service solutions to setup and deploy the full SAP Landscapes locally or through SAP World-Wide Roll-outs, IT architecture renewal or migrations. Design and setup backup and Disaster Recovery solutions for SAP (and any other application), including SAP HANA
   3. SAP BASIS Services, any BASIS module activity for project and/or operations, on-site or remotely. SAP installation, setup and configuration, network integration, migration, trouble shooting, break-fix, RFC’s management, performance checks, backup/restore, SAP OSS notes, SAP checks alignment, Transport management and operations, SAP virtualization (VMWare, PowerVM..)
   4. SAP System and client Refresh automation, through Libelle Software for system full refresh automation and EPI-USE for client refresh including data encryption from Production to targets)
   5. SAP migration and upgrades, support packages and EHP updates. Physical migrations from SAP or other Outsourced hosted architecture to customer OnPremise or other Datacenter / outsourcer.
   6. Setup SAP architecture into AGENTIL Cloud, SAP Cloud setup (Business Cloud Services) or customer OnPremises with BCS on Premises
   7. Deliver platform homogeneous or heterogeneous migration projects with SAP Platform migration Certified consultants, including SAP HANA (certified)
   8. Deliver Database migration services with SAP platform migration Certified consultants (more than 65 Oracle to DB2 migrations delivered, Oracle to MSSQL or SAP HANA, …)

SAP Security & GRC services

1. Activities: SAP role and authorization concept review, audit, security and hacking testing and assessment, security analysis with specialized tools, White and Black boxes, role and security alignment, profile setup, on ECC and BW. GRC and SOD.
2. Scope: Small and Medium size customer and up to Large Enterprise companies with international scope with security, legal and GRC compliance constraints.
3. Deliverables: SAP security and anti-hacking audits, GRC compliance reports, SOD audit and reports (through our APM SOD SAP tool), roles and SAP authorization concepts, concept reviews and migrations, roles building and processes, user authorization matrix and services, any specify SAP security demand

SAP Development services

1. Activities: ABAP development, RFC, Z-programs optimization and rebuilding, performance optimization plans, FIORI and Personas
2. ABAP integration development with third party programs and applications
3. Any ABAP development in any SAP module

SAP Functional services

1. All business modules of SAP business Suite, including FI/CO, SD/MM, HR, HCM, BO, APO, SRM, CRM…
2. Consulting: audit and operation activities, remotely or onsite
3. Operations: support center activities through our PCOE (Partner Center of Expertise)certified SAP competence center based in Geneva (Switzerland) and off-shore (Mauritius). Flexible delivery model with hybrid approach for level 1, 2 and 3rd levels, SLA’s and ServiceNow ticketing front-end for our customers

SAP HANA Platform Setup for SAP BW, including hardware and software, based on IBM X86 SAP HANA standardized packages. Deployment of 4 major instances of 512Gb, 1TB and 1.5TB ram appliance modules. Hardware and Software, services on Linux, SAP HANA layers including installation, patching, SAP BASIS, project management and coordination between IBM and SAP.Setup SAP HANA Backup and Disaster Recovery concept and architecture. Services were delivered by our SAP HANA certified resources.

SAP Business Warehouse Accelerator for SAP BW (SAP BWA): BWA template deployment for 10 BW systems (increase BW reports performance up to 100 times). Deliver consulting, architecture and support services with SLA’s for system rebuilding.

SAP Output Management: design, setup and deliver a SAP Certified Output Management platform for 4’500 printers, including load-balancing architecture, document PDF transformation, global management console, security printing, label specific printing. International scope, several WW regions and countries, providing migration services (from Microsoft print servers to LRS VPSX Output management solution).

CA UIM Monitoring solution: deploy CA UIM SAP Unified and monitoring platform to cover all SAP landscape, user connections, SAP related system logs, performance KPI’s, issue tracking, SAP RFC’s control, dump, security, configuration, job monitoring, and providing performance, KPI’s and monitoring overview dashboard of all concerned departments with customized view and dashboards.

Our Software partners: SAP, IBM, CA, ServiceNow, LRS, Worksoft, Nexthink, Microsoft, EPI-USE, ONAPSIS, Redhat.

Our hardware partners: IBM, Lenovo, HDS, Veeam, Fortinet, Microsoft

OIL TRADING GROUPS

IT Infrastructure and Application monitoring with CA UIM: setup CA UIM for more than 1’000 servers, 25 standard applications, integration with Microsoft SCOM, developing specific probes (agents) for internal applications. Run a full deployment project in 4 months, including production go-live, designing the full architecture and setting up the monitoring servers on VMWare, with Backup and Disaster Recovery architectures. Within that project for one of World Wide leader in Oil Trading activities, the customer did the Project management and AGENTIL was providing coordination activities with them. We had two CA UIM certified consultants working with the customer IT team, acting in one team and one voice for the project. The customer achieved 100% of his project goals with incredible value for the safety and security of its core business applications. We have implemented with the customer an Excel document to automatize the full provisioning of the new servers, one added line in the file was creating automatically the server in the monitoring platform environment and uploading it also in the supervision dashboards. The customer delivered also a “one click” script, while a server was setup or installed physically in the datacenter, the full CA UIM and dashboards where automatically updated in less than 1 minute with a dynamic approach.

SAP Monitoring with CA UIM: we have deployed CA UIM SAP monitoring application, covering all SAP landscape 24X7, analyzing in real time the whole SAP events including business jobs, BW streams and uploads, dumps, system security setup, etc...  The full project has been delivered in 30 days and the full cost of the project, including services, was corresponding to one year of maintenance of their previous monitoring tool. We have run incredible ROI, management and operational dashboards on large screens in the operational rooms.

ServiceNow ticketing and service desk support, Business application workflows for staff expenses and HR request (holidays for example). During that project, AGENTIL has proposed its ASMP platform, our shared ServiceNow customer platform for customers less than 35 back-end users. The platform is setup in Switzerland on ServiceNow Switzerland instances with strong SLA’s and affordable conditions for small and medium enterprise companies. The platform is fully managed by our ServiceNow support team, covering all customer change and incident requests. The customer is located in Switzerland and has more than 150 gas and general market stations.

SAP Outsourcing support contract over 36 months: We provide SAP BASIS, Security and functional services to a well know Oil Trading company based in Geneva, covering ECC and HR landscapes. AGENTIL delivers a full contract with SLA’s, our ServiceNow application as the support front-end platform with a dedicated service catalog designed for the customer. All services are delivered from our SAP Competence Center in Geneva. We deliver services to this customer since 2011.

SAP Outsourcing support contract over 36 months: We provide SAP ABAP and functional services (FI/CO and Treasury Management) to a well know Oil Trading company based in Geneva, covering ECC and BW landscapes. AGENTIL delivers a full contract with SLA’s, our ServiceNow application as the support front-end platform with a dedicated service catalog designed for the customer. We provide services from Geneva (SAP Competence Center in Geneva) and with an hybrid approach through our new Off-shore company located in Mauritius.

SAP Outsourcing support contract over 36 months: We provide SAP BASIS with 24X7 services to a well know Oil Trading Company based in Geneva, covering ECC, BW/BI landscapes. AGENTIL delivers a full contract with SLA’s, our ServiceNow application as the support front-end platform with a dedicated service catalog designed for the customer. We provide services from Geneva (SAP Competence Center) with a mix of on-site and remote services setup. We have delivered services to this customer since 2012.

HEALTHCARE

ServiceNow implementation: setup administrative and business main processes for internal staff, covering facilities, transportations, management activities. 

ServiceNow AGENTIL Shared platform: small healthcare related entities to get access to a professional Enterprise Service Management tool with less than 35 licenses (ServiceNow minimum engagement)

Innovation POC for Healthy Hospitals: hand hygiene innovative solution based on automatic IOT devices for detection and compliance program against HAI's

Swissbox: specialized Swissbox storage for doctors, specialists, 100% Swiss compliant and data repository. Platform for data sharing, exchanging securized information, chat, video, email, ability to create dedicated communities for specialized subjects, share inside and outside de company.

TRADING COMPANIES FOR OIL AND GAZ

SAP Business One implementation interfaced with front-office trading systems: setup SAP Business One financial functions as the back-office functions for local and international oil/commodity trading companies, from 5 to 50 users, from one local company to +30 international companies. Interfaces deployed with front-office trading systems such as TradeCapture, Endur, Kolibri, Softmar, Aspect and AGRO Sirius. Full deployment projects run in an average of 4 months elapse time, including process analysis, implementation, training, Interface deployment and production go-live. Most of the clients run their solution on AGENTIL BCS (Business Cloud Services) 100% cloud solution, including high availability SLAs, full redundancy and secured backups as well as solution upgrades and maintenance. Within those projects customers did the Project management and AGENTIL was providing commodity trading skilled consultancy as well as coordination activities with them. Customer achieved 100% of their objectives and are now getting benefits of a robust, agile and sustainable solution which will support their growth.